# An HR helpdesk your staff will actually use

> Employees raise HR tickets about attendance, leave or salary with files attached. HR moves each ticket from Open to Resolved, and employees get updates on WhatsApp.

HR Support in Staff Khata Pro HRMS is a help desk for questions about attendance, leave, payroll and other HR matters. An employee clicks Raise Ticket, adds a subject, a description and up to 5 files. HR and admins see every ticket in one list, filter them, and move each one through Open, In Progress, Resolved and Closed, and employees get ticket updates on WhatsApp.

Plan: HR Support is part of the Pro HRMS plan at ₹1 per employee per day.

## What you get

- **Raise a ticket**: Subject, description and up to 5 files, from the employee panel.
- **One queue for HR**: Every ticket in one list, filtered by status, for HR and admins.
- **Clear status**: Open, In Progress, Resolved and Closed, so nobody asks "any update?".
- **Updates on WhatsApp**: Employees get a WhatsApp message when their ticket changes.
- **Attach proof**: A screenshot of a wrong punch or a payslip goes with the ticket.
- **A record of every query**: Past tickets stay on file for the employee and HR.

## How it works

1. Activate Pro HRMS on your account.
2. Employees open Pro HRMS → HR Support and click Raise Ticket.
3. HR opens the ticket and replies or fixes the issue.
4. HR clicks Update Status; the employee is told on WhatsApp.

## Frequently asked questions

### What can employees raise a ticket about?

Attendance, leave, payroll or any other HR matter. They add a subject, a description and up to 5 files.

### Who sees the tickets?

HR and admins see all tickets. Each employee sees only their own.

### Which plan includes HR Support?

HR Support is part of Pro HRMS, at ₹1 per employee per day.

Page: https://staffkhata.com/features/hr-helpdesk-software