ꯄ꯭ꯂꯥꯟꯁꯤꯡ, ꯕꯤꯂꯤꯡ ꯑꯃꯁꯨꯡ ꯁꯄꯣꯔꯠ

ꯁꯔꯨꯛ ꯑꯁꯤꯅꯥ ꯅꯍꯥꯛꯀꯤ ꯄ꯭ꯂꯥꯟ ꯀꯗꯥꯏꯗꯥ ꯌꯦꯡꯒꯗꯒꯦ, ꯀꯔꯝꯅꯥ ꯑꯄꯒ꯭ꯔꯦꯗ ꯇꯧꯒꯗꯒꯦ, ꯀꯔꯝꯅꯥ ꯁꯦꯜ ꯄꯤꯒꯗꯒꯦ ꯑꯃꯁꯨꯡ ꯏꯟꯚꯣꯏꯁ ꯗꯥꯎꯅꯂꯣꯗ ꯇꯧꯒꯗꯒꯦ, ꯑꯃꯁꯨꯡ ꯃꯇꯦꯡ ꯀꯔꯝꯅꯥ ꯐꯪꯒꯗꯒꯦ ꯍꯥꯌꯕꯗꯨ ꯇꯥꯀꯏ꯫ ꯑꯦꯗꯃꯤꯟ ꯈꯛꯇꯅꯥ ꯄ꯭ꯂꯥꯟ ꯕꯦꯖ ꯎꯕ ꯑꯃꯁꯨꯡ ꯑꯄꯒ꯭ꯔꯦꯗ ꯇꯧꯕ ꯉꯝꯃꯤ꯫

ꯅꯍꯥꯛꯀꯤ ꯍꯧꯖꯤꯛꯀꯤ ꯄ꯭ꯂꯥꯟ ꯌꯦꯡꯕ

ꯅꯍꯥꯛꯀꯤ ꯄ꯭ꯂꯥꯟ ꯑꯁꯤ ꯂꯃꯥꯏꯒꯤ ꯃꯊꯛꯇꯥ ꯃꯇꯝ ꯄꯨꯝꯕꯗꯥ, ꯇ꯭ꯔꯥꯏꯑꯦꯂꯒꯤ ꯂꯦꯃꯍꯧꯔꯤꯕ ꯅꯨꯃꯤꯠ ꯀꯌꯥꯒꯥ ꯂꯣꯌꯅꯅꯥ ꯎꯠꯂꯤ꯫

1. ꯃꯊꯛꯀꯤ ꯑꯔꯣꯏꯕ ꯑꯔꯥꯞꯄꯥ ꯊꯪꯕꯥꯗꯥ ꯂꯩꯕ ꯄ꯭ꯂꯥꯟ ꯕꯦꯖꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫

2. Manage Subscription (ꯁꯕꯁ꯭ꯛꯔꯤꯞꯁꯟ ꯃꯦꯅꯦꯖ ꯇꯧꯕ) ꯂꯃꯥꯏ ꯍꯥꯡꯗꯣꯛꯀꯅꯤ꯫ ꯃꯁꯤꯅꯥ ꯅꯍꯥꯛꯀꯤ ꯄ꯭ꯂꯥꯅꯒꯤ ꯃꯤꯡ, ꯌꯨꯖꯔ ꯑꯃꯁꯨꯡ ꯗꯤꯚꯥꯏꯁ ꯀꯌꯥ ꯌꯥꯕꯒꯦ, ꯑꯃꯁꯨꯡ ꯇ꯭ꯔꯥꯏꯑꯦꯂꯒꯤ ꯅꯨꯃꯤꯠ ꯀꯌꯥ ꯂꯦꯃꯍꯧꯔꯤꯕꯒꯦ ꯎꯠꯂꯤ꯫
3. Included Features (ꯌꯥꯎꯔꯤꯕ ꯐꯤꯆꯔꯁꯤꯡ) ꯒꯤ ꯃꯈꯥꯗꯥ, ꯅꯍꯥꯛꯀꯤ ꯄ꯭ꯂꯥꯅꯗꯥ ꯌꯥꯎꯔꯤꯕ ꯃꯣꯗ꯭ꯌꯨꯜ ꯈꯨꯗꯤꯡꯃꯛ ꯎꯕ ꯐꯪꯒꯅꯤ, ꯈꯨꯗꯝ ꯑꯣꯏꯅꯥ Attendance Tracking (ꯑꯦꯇꯦꯟꯗꯦꯟꯁ ꯇ꯭ꯔꯦꯀꯤꯡ), Shifts (ꯁꯤꯐꯠꯁꯤꯡ), Leave Management (ꯆꯨꯠꯇꯤ ꯃꯦꯅꯦꯖꯃꯦꯟꯠ), Payroll (ꯄꯦꯔꯣꯜ) ꯑꯃꯁꯨꯡ Employee Login (ꯊꯕꯛꯁꯨꯕꯒꯤ ꯂꯣꯒꯏꯟ)꯫

ꯅꯍꯥꯛꯀꯤ ꯄ꯭ꯂꯥꯟ ꯑꯄꯒ꯭ꯔꯦꯗ ꯇꯧꯕ

ꯌꯨꯖꯔ ꯍꯦꯟꯅꯥ, ꯗꯤꯚꯥꯏꯁ ꯍꯦꯟꯅꯥ ꯅꯠꯔꯒꯥ ꯂꯣꯛ ꯑꯣꯏꯔꯕꯥ ꯐꯤꯆꯔ ꯑꯃ ꯃꯊꯧ ꯇꯥꯔꯀꯄꯥ ꯃꯇꯃꯗꯥ ꯑꯄꯒ꯭ꯔꯦꯗ ꯇꯧꯕꯤꯌꯨ꯫

1. Manage Subscription ꯗꯥ, Browse Plans & Upgrade (ꯄ꯭ꯂꯥꯟꯁꯤꯡ ꯌꯦꯡꯕ ꯑꯃꯁꯨꯡ ꯑꯄꯒ꯭ꯔꯦꯗ ꯇꯧꯕ) ꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫
2. Upgrade your plan (ꯅꯍꯥꯛꯀꯤ ꯄ꯭ꯂꯥꯟ ꯑꯄꯒ꯭ꯔꯦꯗ ꯇꯧꯕꯤꯌꯨ) ꯅꯥ ꯄ꯭ꯂꯥꯟ ꯈꯨꯗꯤꯡꯃꯛ ꯃꯁꯤꯒꯤ User limit (ꯌꯨꯖꯔ ꯂꯤꯃꯤꯠ), Device limit (ꯗꯤꯚꯥꯏꯁ ꯂꯤꯃꯤꯠ) ꯑꯃꯁꯨꯡ ꯐꯤꯆꯔꯁꯤꯡꯒꯥ ꯂꯣꯌꯅꯅꯥ ꯃꯅꯥꯛ ꯃꯅꯥꯛꯇꯥ ꯎꯠꯂꯤ꯫ ꯄ꯭ꯂꯥꯟ ꯑꯃꯗꯥ Recommended (ꯄꯥꯎꯇꯥꯛ ꯄꯤꯔꯤ) ꯍꯥꯌꯅꯥ ꯈꯣꯝꯖꯤꯟ ꯊꯝꯂꯤ꯫ ꯄ꯭ꯂꯥꯟ ꯈꯔꯗꯥ Pro HRMS ꯅꯠꯔꯒꯥ Journey Tracker ꯒꯨꯝꯕ ꯑꯦꯗ-ꯑꯣꯟꯁꯤꯡ ꯌꯥꯎꯏ꯫
3. ꯅꯍꯥꯛꯅꯥ ꯄꯥꯝꯕ ꯄ꯭ꯂꯥꯟ ꯑꯗꯨꯒꯤ ꯕꯇꯅꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫ ꯅꯍꯥꯛꯀꯤ ꯍꯧꯖꯤꯛꯀꯤ ꯄ꯭ꯂꯥꯅꯗꯥ ꯕꯇꯟ ꯑꯗꯨ Manage or renew (ꯃꯦꯅꯦꯖ ꯇꯧꯕ ꯅꯠꯔꯒꯥ ꯔꯤꯅꯤꯎ ꯇꯧꯕ) ꯅꯤ꯫

ꯆꯦꯀꯑꯥꯎꯠ ꯂꯣꯏꯁꯤꯟꯕ

ꯆꯦꯀꯑꯥꯎꯠ ꯋꯤꯟꯗꯣꯗꯥ ꯅꯍꯥꯛꯅꯥ ꯃꯁꯤꯁꯤꯡ ꯈꯟꯕ ꯌꯥꯏ:

Order summary (ꯑꯣꯔꯗꯔꯒꯤ ꯁꯝꯃꯔꯤ) ꯅꯥ GST ꯌꯥꯑꯣꯅꯥ ꯉꯁꯤ ꯅꯍꯥꯛꯅꯥ ꯄꯤꯒꯗꯕ ꯁꯦꯜ ꯑꯃꯁꯨꯡ ꯃꯊꯪꯒꯤ ꯔꯤꯅꯤꯎꯒꯤ ꯑꯟꯗꯥꯖ ꯎꯠꯂꯤ꯫ ꯁꯦꯜ ꯄꯤꯕꯒꯤ ꯕꯇꯅꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ ꯑꯃꯁꯨꯡ ꯉꯥꯛꯇꯕ ꯁꯦꯜ ꯄꯤꯕꯒꯤ ꯋꯤꯟꯗꯣꯗꯥ ꯁꯦꯜ ꯄꯤꯕ ꯂꯣꯏꯁꯤꯟꯕꯤꯌꯨ꯫ ꯍꯧꯖꯤꯛꯀꯤ ꯃꯃꯂꯁꯤꯡꯒꯤꯗꯃꯛ Billing & Plan (ꯕꯤꯂꯤꯡ ꯑꯃꯁꯨꯡ ꯄ꯭ꯂꯥꯟ) ꯌꯦꯡꯕꯤꯌꯨ꯫

ꯕꯤꯂꯤꯡ, ꯑꯣꯇꯣꯄꯦ ꯑꯃꯁꯨꯡ ꯏꯟꯚꯣꯏꯁꯁꯤꯡ ꯃꯦꯅꯦꯖ ꯇꯧꯕ

1. Account (ꯑꯦꯀꯥꯎꯟꯠ) → Billing & Plan (ꯕꯤꯂꯤꯡ ꯑꯃꯁꯨꯡ ꯄ꯭ꯂꯥꯟ) ꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫ Billing & Subscriptions (ꯕꯤꯂꯤꯡ ꯑꯃꯁꯨꯡ ꯁꯕꯁ꯭ꯛꯔꯤꯞꯁꯅꯁꯤꯡ) ꯂꯃꯥꯏ ꯍꯥꯡꯗꯣꯛꯀꯅꯤ꯫
2. Current subscription (ꯍꯧꯖꯤꯛꯀꯤ ꯁꯕꯁ꯭ꯛꯔꯤꯞꯁꯟ) ꯅꯥ ꯅꯍꯥꯛꯀꯤ ꯄ꯭ꯂꯥꯟ, ꯑꯣꯇꯣꯄꯦ ꯑꯣꯟ ꯑꯣꯏꯔꯤꯕꯔꯥ, ꯅꯍꯥꯛꯀꯤ Purchased seats (ꯂꯩꯈꯤꯕ ꯁꯤꯠꯁꯤꯡ) ꯑꯃꯁꯨꯡ ꯑꯦꯛꯇꯤꯚ ꯌꯨꯖꯔꯁꯤꯡ, Current period (ꯍꯧꯖꯤꯛꯀꯤ ꯃꯇꯝ) ꯑꯃꯁꯨꯡ Next renewal estimate (ꯃꯊꯪꯒꯤ ꯔꯤꯅꯤꯎꯒꯤ ꯑꯟꯗꯥꯖ) ꯎꯠꯂꯤ꯫
3. ꯑꯇꯣꯞꯄ ꯄ꯭ꯂꯥꯟ ꯑꯃꯗꯥ ꯍꯣꯡꯅꯕꯥ Change Plan (ꯄ꯭ꯂꯥꯟ ꯍꯣꯡꯗꯣꯛꯄ) ꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ, ꯅꯠꯔꯒꯥ ꯃꯊꯪꯒꯤ ꯃꯇꯃꯒꯤꯗꯃꯛ ꯁꯦꯜ ꯄꯤꯅꯕꯥ Renew plan (ꯄ꯭ꯂꯥꯟ ꯔꯤꯅꯤꯎ ꯇꯧꯕ) ꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫
4. ꯑꯣꯇꯣꯄꯦ ꯑꯣꯐ ꯑꯣꯏꯔꯕꯗꯤ, ꯃꯗꯨ ꯁꯦꯠ ꯇꯧꯅꯕꯥ Enable Autopay (ꯑꯣꯇꯣꯄꯦ ꯑꯣꯟ ꯇꯧꯕ) ꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫ ꯃꯊꯪꯒꯤ ꯊꯥ ꯈꯨꯗꯤꯡꯒꯤ ꯕꯤꯂꯁꯤꯡ ꯃꯁꯥꯃꯛ ꯂꯧꯅꯕꯥ ꯅꯍꯥꯛꯅꯥ ꯑꯄꯤꯀꯄꯥ ꯁꯦꯜ ꯑꯃ ꯌꯥꯕ ꯄꯤꯏ꯫
5. Billing History (ꯕꯤꯂꯤꯡꯒꯤ ꯍꯤꯁ꯭ꯇꯔꯤ) ꯅꯥ ꯁꯦꯜ ꯄꯤꯈꯤꯕ ꯈꯨꯗꯤꯡꯃꯛ ꯂꯤꯁ꯭ꯠ ꯇꯧꯏ꯫ All (ꯄꯨꯝꯅꯃꯛ), Successful (ꯃꯥꯌ ꯄꯥꯛꯂꯕꯥ), Pending (ꯂꯦꯃꯍꯧꯔꯤꯕ) ꯅꯠꯔꯒꯥ Failed (ꯃꯥꯌ ꯄꯥꯛꯇꯕ) ꯅꯥ ꯐꯤꯜꯇꯔ ꯇꯧꯕꯤꯌꯨ, ꯅꯠꯔꯒꯥ ꯇ꯭ꯔꯥꯟꯁꯦꯛꯁꯟ ID ꯅꯠꯔꯒꯥ ꯁꯦꯂꯒꯤ ꯃꯁꯤꯡꯅꯥ ꯊꯤꯕꯤꯌꯨ꯫
6. ꯔꯣ ꯑꯃꯃꯛꯀꯤ PDF ꯏꯟꯚꯣꯏꯁ ꯗꯥꯎꯅꯂꯣꯗ ꯇꯧꯅꯕꯥ ꯃꯗꯨꯗꯥ Invoice (ꯏꯟꯚꯣꯏꯁ) ꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫

ꯅꯍꯥꯛꯀꯤ ꯁꯕꯁ꯭ꯛꯔꯤꯞꯁꯟ ꯂꯣꯏꯔꯕꯗꯤ, Subscription Inactive (ꯁꯕꯁ꯭ꯛꯔꯤꯞꯁꯟ ꯑꯦꯛꯇꯤꯚ ꯑꯣꯏꯗꯦ) ꯄꯥꯎ ꯑꯃꯅꯥ ꯗꯦꯁꯕꯣꯔꯗ ꯊꯤꯡꯒꯅꯤ꯫ ꯁꯦꯜ ꯄꯤꯗꯨꯅꯥ ꯑꯦꯛꯁꯦꯁ ꯑꯃꯨꯛ ꯐꯪꯅꯕꯥ Proceed to Payment (ꯁꯦꯜ ꯄꯤꯕꯗꯥ ꯆꯠꯂꯨ) ꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫

ꯃꯇꯦꯡ ꯐꯪꯕ ꯑꯃꯁꯨꯡ ꯇꯤꯀꯦꯠ ꯁꯦꯝꯕ

1. ꯅꯍꯥꯛꯀꯤ ꯄ꯭ꯔꯣꯐꯥꯏꯜ ꯐꯣꯇꯣꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯗꯨꯅꯥ Help & Support (ꯃꯇꯦꯡ ꯑꯃꯁꯨꯡ ꯁꯄꯣꯔꯠ) ꯈꯟꯕꯤꯌꯨ, ꯅꯠꯔꯒꯥ ꯃꯦꯅꯨ ꯕꯥꯔꯒꯤ ꯑꯔꯥꯞꯄꯥ ꯊꯪꯕꯥꯗꯥ ꯂꯩꯕ Help & Support ꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫
2. ꯃꯊꯛꯇꯥ ꯂꯩꯕ Contact support (ꯁꯄꯣꯔꯠꯇꯥ ꯄꯥꯎ ꯐꯥꯎꯅꯕ) ꯅꯥ ꯑꯩꯈꯣꯌꯒꯤ ꯁꯄꯣꯔꯠ ꯅꯝꯕꯔ, ꯍꯦꯜꯞꯂꯥꯏꯟ ꯑꯃꯁꯨꯡ ꯏꯃꯦꯜ ꯎꯠꯂꯤ꯫
3. ꯇꯤꯀꯦꯠ ꯑꯃ ꯁꯦꯝꯅꯕꯥ, Raise Ticket (ꯇꯤꯀꯦꯠ ꯁꯦꯝꯕ) ꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫
4. Subject (ꯁꯕꯖꯦꯛꯠ) ꯑꯃ ꯏꯕꯤꯌꯨ ꯑꯃꯁꯨꯡ Description (ꯃꯔꯣꯜ) ꯗꯥ ꯑꯋꯥꯕꯥ ꯑꯗꯨ ꯐꯣꯡꯗꯣꯀꯄꯤꯌꯨ꯫
5. Attachments (ꯑꯦꯇꯦꯆꯃꯦꯟꯇꯁꯤꯡ) ꯒꯤ ꯃꯈꯥꯗꯥ, ꯅꯍꯥꯛꯅꯥ ꯁ꯭ꯛꯔꯤꯟꯁꯣꯠ ꯒꯨꯝꯕ ꯐꯥꯏꯜ 5 ꯐꯥꯑꯣꯕꯥ (JPG, PNG, PDF ꯅꯠꯔꯒꯥ DOCX, ꯑꯃꯃꯛ 2 MB) ꯍꯥꯞꯆꯤꯟꯕ ꯌꯥꯏ꯫
6. Submit Ticket (ꯇꯤꯀꯦꯠ ꯊꯥꯕꯤꯌꯨ) ꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ꯫

ꯅꯍꯥꯛꯀꯤ ꯇꯤꯀꯦꯠ ꯑꯗꯨ Ticket ID (ꯇꯤꯀꯦꯠ ID) ꯑꯃꯒꯥ ꯂꯣꯌꯅꯅꯥ ꯁꯦꯚ ꯇꯧꯏ ꯑꯃꯁꯨꯡ Support Ticket Log (ꯁꯄꯣꯔꯠ ꯇꯤꯀꯦꯠ ꯂꯣꯒ) ꯗꯥ ꯎꯕ ꯐꯪꯏ꯫ ꯃꯊꯛꯇꯥ ꯂꯩꯕ ꯀꯥꯔꯗꯁꯤꯡꯅꯥ Open & Pending (ꯍꯥꯡꯗꯣꯛꯂꯤꯕ ꯑꯃꯁꯨꯡ ꯂꯦꯃꯍꯧꯔꯤꯕ), In Progress (ꯊꯕꯛ ꯆꯠꯂꯤꯕ) ꯑꯃꯁꯨꯡ Resolved & Closed (ꯁꯦꯃꯗꯣꯀꯈ꯭ꯔꯕ ꯑꯃꯁꯨꯡ ꯂꯣꯛꯂꯕꯥ) ꯇꯤꯀꯦꯠꯁꯤꯡ ꯃꯁꯤꯡ ꯊꯤꯏ꯫ ꯇꯤꯀꯦꯠ ꯑꯃꯒꯤ ꯃꯔꯣꯜ ꯑꯃꯁꯨꯡ ꯁ꯭ꯇꯦꯇꯁ ꯌꯦꯡꯅꯕꯥ ꯃꯗꯨꯗꯥ ꯀ꯭ꯂꯤꯛ ꯇꯧꯕꯤꯌꯨ; ꯁ꯭ꯇꯦꯇꯁ ꯑꯗꯨ Open (ꯍꯥꯡꯗꯣꯛꯂꯤ) ꯗꯒꯤ In Progress, Resolved (ꯁꯦꯃꯗꯣꯀꯈ꯭ꯔꯦ) ꯑꯃꯁꯨꯡ Closed (ꯂꯣꯛꯂꯦ) ꯗꯥ ꯆꯠꯂꯤ꯫