HR Support
An HR helpdesk your staff will actually use
Employees raise HR tickets about attendance, leave or salary with files attached. HR moves each ticket from Open to Resolved, and employees get updates on WhatsApp.
HR Support is part of the Pro HRMS plan at ₹1 per employee per day. Every feature free for 15 days.
How Staff Khata does it
Raise a ticket
Subject, description and up to 5 files, from the employee panel.
One queue for HR
Every ticket in one list, filtered by status, for HR and admins.
Clear status
Open, In Progress, Resolved and Closed, so nobody asks "any update?".
Updates on WhatsApp
Employees get a WhatsApp message when their ticket changes.
Attach proof
A screenshot of a wrong punch or a payslip goes with the ticket.
A record of every query
Past tickets stay on file for the employee and HR.
In short
HR Support in Staff Khata Pro HRMS is a help desk for questions about attendance, leave, payroll and other HR matters. An employee clicks Raise Ticket, adds a subject, a description and up to 5 files. HR and admins see every ticket in one list, filter them, and move each one through Open, In Progress, Resolved and Closed, and employees get ticket updates on WhatsApp.
HR Support is part of the Pro HRMS plan at ₹1 per employee per day.See plans
Set up in 4 steps
Step 1: Activate Pro HRMS on your account.
Step 2: Employees open Pro HRMS → HR Support and click Raise Ticket.
Step 3: HR opens the ticket and replies or fixes the issue.
Step 4: HR clicks Update Status; the employee is told on WhatsApp.
Frequently asked questions
What can employees raise a ticket about?
Attendance, leave, payroll or any other HR matter. They add a subject, a description and up to 5 files.
Who sees the tickets?
HR and admins see all tickets. Each employee sees only their own.
Which plan includes HR Support?
HR Support is part of Pro HRMS, at ₹1 per employee per day.
Read the manual
Related free tools
Attendance to salary, in one app
Every feature unlocked for 15 days. Free forever for attendance up to 50 staff.