Plans, billing and support

This chapter shows where to see your plan, how to upgrade, how to pay and download invoices, and how to get help. Only the Admin can see the plan badge and upgrade.

See your current plan

Your plan is always shown at the top of the page, with the number of trial days left.

1. Click the plan badge at the top right.

2. The Manage Subscription page opens. It shows your plan name, how many users and devices it allows, and how many trial days remain.
3. Under Included Features, you see every module your plan includes, such as Attendance Tracking, Shifts, Leave Management, Payroll and Employee Login.

Upgrade your plan

Upgrade when you need more users, more devices or a locked feature.

1. On Manage Subscription, click Browse Plans & Upgrade.
2. Upgrade your plan shows each plan side by side, with its User limit, Device limit and features. One plan is marked Recommended. Some plans include add-ons such as Pro HRMS or Journey Tracker.
3. Click the button on the plan you want. On your current plan the button is Manage or renew.

Complete checkout

The checkout window lets you choose:

The Order summary shows what you pay today, including GST, and the next renewal estimate. Click the pay button and finish payment in the secure payment window. See Billing & Plan for current prices.

Manage billing, autopay and invoices

1. Click Account → Billing & Plan. The Billing & Subscriptions page opens.
2. Current subscription shows your plan, whether autopay is on, your Purchased seats and active users, the Current period and the Next renewal estimate.
3. Click Change Plan to move to another plan, or Renew plan to pay for the next period.
4. If autopay is off, click Enable Autopay to set it up. You authorise a small payment so future monthly bills are collected automatically.
5. Billing History lists every payment. Filter by All, Successful, Pending or Failed, or search by transaction ID or amount.
6. Click Invoice on any row to download its PDF invoice.

If your subscription lapses, a Subscription Inactive message blocks the dashboard. Click Proceed to Payment to pay and restore access.

Get help and raise a ticket

1. Click your profile picture and choose Help & Support, or click Help & Support at the right of the menu bar.
2. Contact support at the top shows our support number, helpline and email.
3. To raise a ticket, click Raise Ticket.
4. Enter a Subject and describe the problem in Description.
5. Under Attachments, you can add up to 5 files (JPG, PNG, PDF or DOCX, 2 MB each), such as a screenshot.
6. Click Submit Ticket.

Your ticket is saved with a Ticket ID and appears in the Support Ticket Log. The cards at the top count tickets that are Open & Pending, In Progress and Resolved & Closed. Click a ticket to see its details and status, which moves from Open to In Progress, Resolved and Closed.